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Leadership Exchange in Arts and Disability (LEAD®)



Information on a variety of topics for ADA/504 Coordinators, accessibility managers, or other cultural arts professionals interested in making their facilities and programming more accessible to people with disabilities.

Topics include:

TipSheets are available in braille and large print. Contact us at 202-416-8727 (voice) or


Books and Brochures


The following videos, developed by the Accessibility Office at the Kennedy Center, are presented by the Association of Performing Arts Presenters, funded by the MetLife Foundation.






Arts and Recreation Webinar Series Archives

This series brings together the ADA National Network, National Center on Accessibility (NCA), the John F. Kennedy Center's LEAD© Program and The Smithsonian Institution. The goal is to share knowledge and expertise in creating equal access and opportunity for people with disabilities in the areas of Arts and Recreation with the broader community. Sessions will focus on legal compliance issues, best practices in the field and practical "how to's" across a broad range of topics. The intended audiences include but are not limited to ADA Coordinators, Program Administrators and the Staff, Volunteer Program Administrators, Federal, State and Local Government Agencies and disability advocates.

The sessions are offered free of charge and are real-time captioned. For more information, visit the Arts and Recreation webinar series website

View archived sessions online:

  • Part One: Strategies for Welcoming people with Autism and Other Sensory Sensitivities Archive
  • Part Two: Sensory-Programs at Work
  • Transition Planning: The Dynamic Process for Parks, Recreation and Tourism
  • Program Access in Parks, Recreation and Tourism Archive

The 2010 ADA Regulations and Online Ticketing
February 25, 2011

On March 15, 2011 the U.S. Department of Justice's 2010 Revised Regulations on the Americans with Disabilities Act (ADA) become enforceable. These regulations notably include provisions regarding the sale of accessible tickets, including providing people with disabilities with the opportunity to purchase tickets using the same methods available to patrons without disabilities. While you may have policies in place and staff trained to sell tickets over the phone and in person at the Box Office, are you ready to sell accessible seats on the Internet?

Selling accessible tickets online impacts everything from your ticketing policies to your website. This webinar reviews the ticketing regulations with a particular emphasis on online sales, including a look at the process and accessibility features that should be built-in from the start.

Sharron Rush, Executive Director,
Betty Siegel, Director of VSA & Accessibility,
The John F. Kennedy Center for the Performing Arts
John Wodatch and Sally Conway,
Disability Rights Section, U. S. Department of Justice

The 2010 ADA Regulations and Online Ticketing
October 12, 2010

The webinar series opens with an overview of the six major changes in the 2010 Regulations and how they impact arts organizations. If you're new or just need a refresher on the scope of the Regulations, this is the place to start! Topics include:

  • Service Animals
  • Mobility Devices
  • Ticketing
  • The 2010 Standards for Accessible Design
  • Safe Harbor
  • Reduction of Elements

Presenter: Betty Siegel, Director of VSA & Accessibility, The John F. Kennedy Center for the Performing Arts

Focus on Ticketing: A 5-Part Webinar Series

Presenter: Betty Siegel, Director of VSA & Accessibility, The John F. Kennedy Center for the Performing Arts

  • Part 1: What is Accessible Seating, How Should Accessible Seats be Sold and Who Can Buy Them?
    October 19, 2011

    The webinar series opens by answering a few questions:

    • What is accessible seating?
    • How are accessible seats sold?
    • Who can purchase accessible seating and what can I do to prevent fraud?

    Learn the questions and tools that your staff can ask in order to ensure that patrons are accommodated in the seats that they need.

  • Part 2: Pricing and Purchasing Multiple Tickets
    October 26, 2011

    In this session, the presenter takes an in-depth look at pricing accessible seating, the definition of companion seats, and handling the sale of multiple tickets.

  • Part 3: Releasing Wheelchair Locations
    November 2, 2011

    There are now only three conditions under which accessible locations can be released for general sale. Get the tools you need to develop a sound policy by learning what those conditions are and how they should be applied in your venue.

  • Part 4: Ticket Transfers and the Secondary Market
    November 9, 2011

    A patron using a wheelchair arrives at the theater with a ticket for an inaccessible location. A little bit of research reveals that he didn't buy the ticket from you - he bought it on the secondary market. What are your obligations? Learn what the 2010 Regulations stipulate regarding accessible seating, ticket transfers, and the secondary market.

  • Part 5: Series Wrap-up - Last Chance to Ask Your Questions
    November 16, 2011

During this session, John Wodatch from the disability Rights Section at U. S. Department of Justice and Betty Siegel from the VSA and Accessibility Office at the Kennedy Center answered questions posed by webinar attendees on accessibility and ticketing regulations.


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